Local IT Specialist
Essential Duties:
Service Owner Deputy for local instance of Managed Workplace Service (60%75%)
o Provides support within the context of IT Service Management and ITIL processes.
o Ensures proper implementation and support for enterprise hardware and software, according to standards, plans, and service designs.
o Responsible to maintain operations, security, compliance, and customer satisfaction
o Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs.
o Serves as a 2nd level escalation point for complex technical support issues.
o Assists architecture teams in the development and refinement of future client technology solutions.
o Collaborates with Infrastructure Services, IT Service Desk, and internal customers on a Divisional and Corporate level to ensure efficient operation of Continental client devices.
Service Owner Deputy for local instance of Location Basic Infrastructure Service (15%25%)
o Provides support within the context of IT Service Management and ITIL processes.
o Participates with teams that provide Supporting Services for Servers, Networks, Security, Infrastructure, Applications, and Service Delivery as hands on smart hands to support standard operating environments and approved hardware and/or software for a large manufacturing enterprise.
o Manages third party services that support customer facing services and supporting services.
Service Owner Deputy for local instance of Location Specific Application Service (0%25%)
o Provides support within the context of IT Service Management and ITIL processes.
o Provides technical support to appropriate personnel on complex system administration activities for applications used exclusively at local site, if any.
Infrastructure Readiness
Provides technical support to appropriate personnel on complex system administration activities.
Researches current system technology in order to maintain expertise.
May participate in on call service rotation, and may provide 24 x 7 production support on a rotating basis, as part of the global or regional support team.
Performs occasional night/weekend work as necessary. Job Requirements Technology Requirements:
Microsoft Enterprise technologies for the provision and support of Client applications and Infrastructure, including the Microsoft Desktop and Windows.
Software deployment with standard electronic software distribution methods, and OS deployment with appropriate technologies.
Enterprise client hardware support of Lenovo, HP, Dell, and other enterprise appropriate solutions
Assist with the design of support strategies for client hardware and software.
Possible experience with Virtual Desktop Infrastructure (VDI - VMWare/Citrix/Microsoft, etc.) and Application Virtualization (Citrix, App-V, Microsoft, etc.).
Basic technical comprehension of networking components, including data and voice communications and technologies using wired and wireless techniques, IP communications basics, and knowledge of data and telecommunications suppliers.
Working knowledge of best practices for securing, managing, and supporting a global enterprise across multiple locations, business units, and divisions.
Position Requirements:
Expertise with Microsoft Operating Systems and Office Suites including Visio and Project, as well as familiarity with SaaS applications.
Expertise with a wide variety of End User Computing topics, especially hardware and software local and remote support, security, monitoring, troubleshooting
Experience in complex operating system infrastructure - regional or global preferred.
Experience administering basic Windows server user and security functions, especially with Active Directory, backups, and anti-malware.
Experience with wired and wireless client computing and input devices in an enterprise, including management and maintenance of devices.
Must be detail-oriented and organized, with demonstrated good analytical and problem solving skills.
Notable client service and relationship building skills.
Must have strong communication skills, written and verbal, in English.
Ability to effectively document tasks, procedures, and implementations.
Expertise with Microsoft Office Suite including Visio and Project, as well as familiarity with SaaS applications.
Experience in complex operating system infrastructure - regional or global preferred.
Education and Experience Requirements:
High School diploma or equivalent required.
Minimum of three years' experience in a technical support role, working independently and as a team player in a fast-paced environment, with demonstrated ability to learn and master new technologies, methods, and standards, within a relatively short timeframe.
Preferred Criteria:
Associate's, Bachelor's, or Master's Degree in a Technology, Customer Services, or Business Field, or equivalent technical certifications and experience.
Microsoft Certifications (MCITP, MCP)
ITIL Certifications (ITIL Foundations V3)
Hardware vendor certifications Lenovo, HP, Dell, IBM
Other technical certifications including VMWare, Citrix, Cisco, etc. EEO Statement EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to North.America.Recruiting@continental-corporation.com or contact US Recruiting at 248.209.4000. Division Footer Text Ready to drive with Continental? Take the first step and fill in the online application.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Service Owner Deputy for local instance of Managed Workplace Service (60%75%)
o Provides support within the context of IT Service Management and ITIL processes.
o Ensures proper implementation and support for enterprise hardware and software, according to standards, plans, and service designs.
o Responsible to maintain operations, security, compliance, and customer satisfaction
o Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs.
o Serves as a 2nd level escalation point for complex technical support issues.
o Assists architecture teams in the development and refinement of future client technology solutions.
o Collaborates with Infrastructure Services, IT Service Desk, and internal customers on a Divisional and Corporate level to ensure efficient operation of Continental client devices.
Service Owner Deputy for local instance of Location Basic Infrastructure Service (15%25%)
o Provides support within the context of IT Service Management and ITIL processes.
o Participates with teams that provide Supporting Services for Servers, Networks, Security, Infrastructure, Applications, and Service Delivery as hands on smart hands to support standard operating environments and approved hardware and/or software for a large manufacturing enterprise.
o Manages third party services that support customer facing services and supporting services.
Service Owner Deputy for local instance of Location Specific Application Service (0%25%)
o Provides support within the context of IT Service Management and ITIL processes.
o Provides technical support to appropriate personnel on complex system administration activities for applications used exclusively at local site, if any.
Infrastructure Readiness
Provides technical support to appropriate personnel on complex system administration activities.
Researches current system technology in order to maintain expertise.
May participate in on call service rotation, and may provide 24 x 7 production support on a rotating basis, as part of the global or regional support team.
Performs occasional night/weekend work as necessary. Job Requirements Technology Requirements:
Microsoft Enterprise technologies for the provision and support of Client applications and Infrastructure, including the Microsoft Desktop and Windows.
Software deployment with standard electronic software distribution methods, and OS deployment with appropriate technologies.
Enterprise client hardware support of Lenovo, HP, Dell, and other enterprise appropriate solutions
Assist with the design of support strategies for client hardware and software.
Possible experience with Virtual Desktop Infrastructure (VDI - VMWare/Citrix/Microsoft, etc.) and Application Virtualization (Citrix, App-V, Microsoft, etc.).
Basic technical comprehension of networking components, including data and voice communications and technologies using wired and wireless techniques, IP communications basics, and knowledge of data and telecommunications suppliers.
Working knowledge of best practices for securing, managing, and supporting a global enterprise across multiple locations, business units, and divisions.
Position Requirements:
Expertise with Microsoft Operating Systems and Office Suites including Visio and Project, as well as familiarity with SaaS applications.
Expertise with a wide variety of End User Computing topics, especially hardware and software local and remote support, security, monitoring, troubleshooting
Experience in complex operating system infrastructure - regional or global preferred.
Experience administering basic Windows server user and security functions, especially with Active Directory, backups, and anti-malware.
Experience with wired and wireless client computing and input devices in an enterprise, including management and maintenance of devices.
Must be detail-oriented and organized, with demonstrated good analytical and problem solving skills.
Notable client service and relationship building skills.
Must have strong communication skills, written and verbal, in English.
Ability to effectively document tasks, procedures, and implementations.
Expertise with Microsoft Office Suite including Visio and Project, as well as familiarity with SaaS applications.
Experience in complex operating system infrastructure - regional or global preferred.
Education and Experience Requirements:
High School diploma or equivalent required.
Minimum of three years' experience in a technical support role, working independently and as a team player in a fast-paced environment, with demonstrated ability to learn and master new technologies, methods, and standards, within a relatively short timeframe.
Preferred Criteria:
Associate's, Bachelor's, or Master's Degree in a Technology, Customer Services, or Business Field, or equivalent technical certifications and experience.
Microsoft Certifications (MCITP, MCP)
ITIL Certifications (ITIL Foundations V3)
Hardware vendor certifications Lenovo, HP, Dell, IBM
Other technical certifications including VMWare, Citrix, Cisco, etc. EEO Statement EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to North.America.Recruiting@continental-corporation.com or contact US Recruiting at 248.209.4000. Division Footer Text Ready to drive with Continental? Take the first step and fill in the online application.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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