Service Administrator
Clearwater Systems Clearwater Systems Akron, OH Akron, OH Full-time Full-time $18 - $20 an hour $18 - $20 an hour 16 hours ago 16 hours ago 16 hours ago Job Overview:
We are seeking a detail-oriented and organized individual to join our team as a Service Administrator.
The ideal candidate will be responsible for service scheduling, dispatching, and providing exceptional customer care.
The Service Administrator plays a crucial role in ensuring the smooth operation of our service department by coordinating service appointments, dispatching technicians, and addressing customer inquiries.
This is a full-time job (M-F) with comprehensive benefits including healthcare, retirement, discounts, early-pay options, and more.
Responsibilities:
Service Scheduling:
Manage and schedule service appointments for customers.
Coordinate with technicians to ensure timely and efficient service delivery.
Utilize scheduling software to optimize appointment times and technician availability.
Dispatching:
Dispatch technicians to customer locations based on service requests and geographic proximity.
Monitor and update the status of service calls to ensure timely completion.
Communicate with technicians to provide relevant job details and updates.
Customer Care:
Act as the primary point of contact for customer inquiries and concerns.
Provide information about services, pricing, and appointment availability.
Address and resolve customer issues in a professional and customer-centric manner.
Documentation:
Maintain accurate records of service appointments, dispatch activities, and customer interactions.
Assess and prepare reports on service documentation quality.
Qualifications:
Proven experience in service scheduling, dispatching, or customer care.
Excellent organizational and multitasking abilities.
Strong communication and interpersonal skills.
Proficient in using scheduling software and customer management systems.
Ability to work in a fast-paced environment and handle urgent customer concerns.
Education and
Experience:
High school diploma or equivalent Previous experience in a similar role is an advantage.
Working Conditions:
Fast-paced office environment with regular phone and computer use.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday No weekends Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a detail-oriented and organized individual to join our team as a Service Administrator.
The ideal candidate will be responsible for service scheduling, dispatching, and providing exceptional customer care.
The Service Administrator plays a crucial role in ensuring the smooth operation of our service department by coordinating service appointments, dispatching technicians, and addressing customer inquiries.
This is a full-time job (M-F) with comprehensive benefits including healthcare, retirement, discounts, early-pay options, and more.
Responsibilities:
Service Scheduling:
Manage and schedule service appointments for customers.
Coordinate with technicians to ensure timely and efficient service delivery.
Utilize scheduling software to optimize appointment times and technician availability.
Dispatching:
Dispatch technicians to customer locations based on service requests and geographic proximity.
Monitor and update the status of service calls to ensure timely completion.
Communicate with technicians to provide relevant job details and updates.
Customer Care:
Act as the primary point of contact for customer inquiries and concerns.
Provide information about services, pricing, and appointment availability.
Address and resolve customer issues in a professional and customer-centric manner.
Documentation:
Maintain accurate records of service appointments, dispatch activities, and customer interactions.
Assess and prepare reports on service documentation quality.
Qualifications:
Proven experience in service scheduling, dispatching, or customer care.
Excellent organizational and multitasking abilities.
Strong communication and interpersonal skills.
Proficient in using scheduling software and customer management systems.
Ability to work in a fast-paced environment and handle urgent customer concerns.
Education and
Experience:
High school diploma or equivalent Previous experience in a similar role is an advantage.
Working Conditions:
Fast-paced office environment with regular phone and computer use.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday No weekends Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
