Bilingual Customer Service Representative ($18-22 per hour) - Full
2.
8 Akron, OH Akron, OH $18 - $22 an hour $18 - $22 an hour 14 hours ago 14 hours ago 14 hours ago Bilingual Customer Service Representative-Level 1 GENERAL JOB OVERVIEW Join our Customer Service Representative team as we continue to grow our upcoming call center.
As a team member you will be helping healthcare providers with questions and troubleshooting technical issues.
Level 1 is responsible for answering questions through phone calls, chat and email and will provide direction and/or next steps to assist healthcare providers through various client tools.
While it is helpful to have customer service experience, a great attitude and willingness to learn are a plus! Our team will train you on client and internal processes! WORK ENVIRONMENT Hybrid - onsite for initial training and work from home when allowed by client.
Up training and cross training may require team members to come onsite once they have been approved to work from home.
Opportunity for career advancement Paid Training Full Benefits including medical, dental, vision, 401K, PTO, and paid life insurance Flexible schedules ESSENTIAL DUTIES AND RESPONSIBILITIES Receiving inbound calls or making outbound calls to Spanish (and English) healthcare provider in a quick manner and efficiently maintaining a high level of quality.
Speak fluent Spanish and interpret document in English.
Fielding calls and providing first call resolution while offering self-help options for future assistance.
Respond to requests and tickets and record details for ticket per requirements.
Clearly/concisely documenting tickets in ticketing system.
Communicate clearly/concisely with the providers.
Work as part of a team, sharing information, learning from each other, and maintaining the common goal of solving customer problems quickly and efficiently.
QUALIFICATIONS Great communication skills both verbal and written.
Ged/HS Diploma (Required) Customer Service Experience (Required) Technical Support Experience (Required) 2-3 Bilingual Experience - must be fluent in Spanish and English (interpret) (Required) Ability to work independently to solve problems and gain/share knowledge.
Proficient with technical troubleshooting Good note taking and documentation skills.
High level of patience and understanding with a willingness to help customers.
Willingness to learn.
OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
As the project evolves, additional duties, responsibilities, and activities may change, or be assigned at any time with or without notice.
However, training will be provided.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Akron, OH Akron, OH $18 - $22 an hour $18 - $22 an hour 14 hours ago 14 hours ago 14 hours ago Bilingual Customer Service Representative-Level 1 GENERAL JOB OVERVIEW Join our Customer Service Representative team as we continue to grow our upcoming call center.
As a team member you will be helping healthcare providers with questions and troubleshooting technical issues.
Level 1 is responsible for answering questions through phone calls, chat and email and will provide direction and/or next steps to assist healthcare providers through various client tools.
While it is helpful to have customer service experience, a great attitude and willingness to learn are a plus! Our team will train you on client and internal processes! WORK ENVIRONMENT Hybrid - onsite for initial training and work from home when allowed by client.
Up training and cross training may require team members to come onsite once they have been approved to work from home.
Opportunity for career advancement Paid Training Full Benefits including medical, dental, vision, 401K, PTO, and paid life insurance Flexible schedules ESSENTIAL DUTIES AND RESPONSIBILITIES Receiving inbound calls or making outbound calls to Spanish (and English) healthcare provider in a quick manner and efficiently maintaining a high level of quality.
Speak fluent Spanish and interpret document in English.
Fielding calls and providing first call resolution while offering self-help options for future assistance.
Respond to requests and tickets and record details for ticket per requirements.
Clearly/concisely documenting tickets in ticketing system.
Communicate clearly/concisely with the providers.
Work as part of a team, sharing information, learning from each other, and maintaining the common goal of solving customer problems quickly and efficiently.
QUALIFICATIONS Great communication skills both verbal and written.
Ged/HS Diploma (Required) Customer Service Experience (Required) Technical Support Experience (Required) 2-3 Bilingual Experience - must be fluent in Spanish and English (interpret) (Required) Ability to work independently to solve problems and gain/share knowledge.
Proficient with technical troubleshooting Good note taking and documentation skills.
High level of patience and understanding with a willingness to help customers.
Willingness to learn.
OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
As the project evolves, additional duties, responsibilities, and activities may change, or be assigned at any time with or without notice.
However, training will be provided.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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