Social Program Supervisor - Administrative Services
Akron, OH Akron, OH Full-time Full-time $56,618 - $70,782 a year $56,618 - $70,782 a year 3 days ago 3 days ago 3 days ago Position Details Job Information Appointing Authority Summit County Executive Ilene Shapiro Department/Division Executive, Department of Job and Family Services Full Time/Part Time Full Time Regular/Temporary Regular Work Schedule Monday - Friday, 8:
00 am to 4:
30 pm.
Some evening and weekend hours may be required.
Job Description Monday - Friday, hours will vary.
Some evening and weekend hours may be required.
Required Qualifications Under general direction, plans, develops, coordinates implementation, ensures compliance, and supervises functions and activities within a federal and/or State of Ohio mandated program(s) unit and in cooperation with other program units.
Reviews and interprets policies, procedures, and regulations to provide technical assistance, training and guidance to staff and to respond to inquiries.
Participates in development of agency objectives, policies and procedures.
Supervises assessments and all program categories and direct service and support staff.
Represents agency in various contacts with governmental and community agencies and facilities, partners, clients/family members, and the general public.
Perform other duties as requested, directed, or assigned.
Preferred Qualifications Completion of bachelor's degree in social or behavioral science or public administration plus one (1) year of experience in service delivery in a related program area, and one (1) year supervisory experience in social program services, or combination of related course work and experience.
Pre-Employment Testing Requirements Criminal Background Check, Pre-employment Drug and Alcohol Testing Work Environment The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment.
Employee may be subjected to clients' anger and frustration.
Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites.
Job is physically comfortable.
Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel.
.
May occasionally be required to reach with hands and arms and climb or balance.
The employee must regularly lift up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close visions, distance vision, color vision and peripheral vision.
Licensing/Certification Possession of valid driver's license, if utilization of a motor vehicle to perform the essential functions is required.
Must maintain current certifications, licenses.
Additional Information In all functions of this position the Employee must maintain confidentiality of client data, information and records.
Job Duties Job Duty Name Supervisory Functions Description of Job Duty Supervises and evaluates the work of eligibility workers and clerical staff engaged in determining initial and continuing eligibility of clients for public assistance, quality assurance and control, provider compliance, fair hearings and other administrative appeals, income eligibility verification review and processing, collection of overpayments and over issuances, and training; coordinates activities to ensure timely completion of tasks and projects; ensures that staff maintains an appropriate work flow to meet department standards; conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters; communicates administrative decisions, policy changes and directives to appropriate staff; approves or disapproves leave requests.
Denotes essential functions of the job.
Job Duty Name Administrative Functions Description of Job Duty Supervises and participates in quality control; develops and implements unit work goals and monitors progress toward these goals; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors; may coordinate and represent agency at fair hearings and other administrative appeals process; reviews material outlining the County's position regarding complaints and requests for appeals; ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, appeals, quality control, and other matters related to line operation of public assistance programs; participates in development of agency objectives, policies and procedures; provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances; provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements; receives and responds to inquiries and complaints from the clients, applicants, general public and other agencies; identifies and resolves operational problems; represents agency in various contacts with governmental and community agencies and facilities, clients/family members and the general public; assists in monitoring reports and analyzing all data sources relevant to agency performance compared with set mandates/standards; collects data and prepares statistical reports.
Denotes essential functions of the job.
Job Duty Name Other Functions Description of Job Duty Provides quality customer service by assisting clients, agency staff, community agencies, medical providers, governmental agencies, and service providers in resolving inquiries, complaints, or problems; presents self in a professional, ethical and culturally sensitive manner to co-workers, staff, other agency personnel, clients, partners, and the public; adheres to all policies and procedures (e.
g.
division, agency, county, federal and state); attends meetings, conferences, workshops, seminars and training to remain current and knowledgeable on agency, provider, and program rules, policies, regulations, procedures and to receive information on available resources and eligibility requirements as directed; examines professional and technical publications to remain current on social problems, techniques, and procedures; demonstrates regular and predictable attendance.
Denotes essential functions of the job.
Requisition Details Requisition Details Requisition Number C/U - 1272023-P Working Title Social Program Supervisor - Administrative Services Posting Type Internal Invitation/Summit Co.
Employees Only Number of Vacancies 1 Advertised Salary $56,617.
60 - $70,782.
40 annually Open Date 08/10/2023 Close Date 08/14/2023 Open Until Filled No Special Instructions Summary.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 am to 4:
30 pm.
Some evening and weekend hours may be required.
Job Description Monday - Friday, hours will vary.
Some evening and weekend hours may be required.
Required Qualifications Under general direction, plans, develops, coordinates implementation, ensures compliance, and supervises functions and activities within a federal and/or State of Ohio mandated program(s) unit and in cooperation with other program units.
Reviews and interprets policies, procedures, and regulations to provide technical assistance, training and guidance to staff and to respond to inquiries.
Participates in development of agency objectives, policies and procedures.
Supervises assessments and all program categories and direct service and support staff.
Represents agency in various contacts with governmental and community agencies and facilities, partners, clients/family members, and the general public.
Perform other duties as requested, directed, or assigned.
Preferred Qualifications Completion of bachelor's degree in social or behavioral science or public administration plus one (1) year of experience in service delivery in a related program area, and one (1) year supervisory experience in social program services, or combination of related course work and experience.
Pre-Employment Testing Requirements Criminal Background Check, Pre-employment Drug and Alcohol Testing Work Environment The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment.
Employee may be subjected to clients' anger and frustration.
Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites.
Job is physically comfortable.
Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel.
.
May occasionally be required to reach with hands and arms and climb or balance.
The employee must regularly lift up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close visions, distance vision, color vision and peripheral vision.
Licensing/Certification Possession of valid driver's license, if utilization of a motor vehicle to perform the essential functions is required.
Must maintain current certifications, licenses.
Additional Information In all functions of this position the Employee must maintain confidentiality of client data, information and records.
Job Duties Job Duty Name Supervisory Functions Description of Job Duty Supervises and evaluates the work of eligibility workers and clerical staff engaged in determining initial and continuing eligibility of clients for public assistance, quality assurance and control, provider compliance, fair hearings and other administrative appeals, income eligibility verification review and processing, collection of overpayments and over issuances, and training; coordinates activities to ensure timely completion of tasks and projects; ensures that staff maintains an appropriate work flow to meet department standards; conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters; communicates administrative decisions, policy changes and directives to appropriate staff; approves or disapproves leave requests.
Denotes essential functions of the job.
Job Duty Name Administrative Functions Description of Job Duty Supervises and participates in quality control; develops and implements unit work goals and monitors progress toward these goals; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors; may coordinate and represent agency at fair hearings and other administrative appeals process; reviews material outlining the County's position regarding complaints and requests for appeals; ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, appeals, quality control, and other matters related to line operation of public assistance programs; participates in development of agency objectives, policies and procedures; provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances; provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements; receives and responds to inquiries and complaints from the clients, applicants, general public and other agencies; identifies and resolves operational problems; represents agency in various contacts with governmental and community agencies and facilities, clients/family members and the general public; assists in monitoring reports and analyzing all data sources relevant to agency performance compared with set mandates/standards; collects data and prepares statistical reports.
Denotes essential functions of the job.
Job Duty Name Other Functions Description of Job Duty Provides quality customer service by assisting clients, agency staff, community agencies, medical providers, governmental agencies, and service providers in resolving inquiries, complaints, or problems; presents self in a professional, ethical and culturally sensitive manner to co-workers, staff, other agency personnel, clients, partners, and the public; adheres to all policies and procedures (e.
g.
division, agency, county, federal and state); attends meetings, conferences, workshops, seminars and training to remain current and knowledgeable on agency, provider, and program rules, policies, regulations, procedures and to receive information on available resources and eligibility requirements as directed; examines professional and technical publications to remain current on social problems, techniques, and procedures; demonstrates regular and predictable attendance.
Denotes essential functions of the job.
Requisition Details Requisition Details Requisition Number C/U - 1272023-P Working Title Social Program Supervisor - Administrative Services Posting Type Internal Invitation/Summit Co.
Employees Only Number of Vacancies 1 Advertised Salary $56,617.
60 - $70,782.
40 annually Open Date 08/10/2023 Close Date 08/14/2023 Open Until Filled No Special Instructions Summary.
Estimated Salary: $20 to $28 per hour based on qualifications.
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