Patient Access Quality Rep
Akron, OH Akron, OH Full-time Full-time 14 hours ago 14 hours ago 14 hours ago About Akron Children's Hospital Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.
S.
News & World Report.
With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need.
In 2020, our health care system provided more than 1.
1 million patient encounters.
We also operate neonatal and pediatric units in the hospitals of our regional health care partners.
Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school.
With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us.
Learn more at akronchildrens.
org.
OUR PROMISES To treat every child as we would our own To treat others as they would like to be treated To turn no child away for any reason We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
Full - Time:
40 Hours Per Week 1st Shift:
8am - 4:
30pm Monday - Friday Location:
Akron - Hybrid Applicant must reside in Ohio or Pennsylvania upon offer
Summary:
The Patient Access Service Representative is responsible for all clerical, communications, and data processing activities pertaining to the registering and scheduling of patients for Akron Children's Hospital.
As a team member, you will work to provide the best care and services possible to our clients and respond to client and/or staff issues promptly to ensure issue resolution and customer satisfaction.
Responsibilities:
1.
Provides indirect patient care in the office/clinic setting via inbound and outbound call activity.
2.
Verifies patient demographic and insurance information.
3.
Additional duties include identifying and communicate the need for interpreter services, financial assistance and other patient needs to ensure access to care with maximum throughput and minimal delay.
4.
Performs clerical duties.
Meets the communication needs of the patient/family, office/clinic staff and the medical staff.
5.
Participates in performance improvement activities.
6.
Achieves productivity and quality standards as stipulated by departmental goals.
7.
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
8.
Role may have the opportunity to cross-train in other areas of the Appointment Center, including but not limited to Scheduling.
9.
Maintains a clean and organized work area.
Other information:
Technical Expertise 1.
Basic computer knowledge, medical terminology, excellent interpersonal skills 2.
The ability to work in a high call volume setting required.
3.
Organizational skills, with attention to detail required 4.
Ability to function independently and as a team player in a fast-paced environment required.
5.
Ability to work in MS Office Outlook, Excel, and Word or similar software is required.
Education and Experience 1.
High School diploma or GED required.
2.
Minimum 1 year of experience in patient registration, insurance verification/pre-certification, office, or customer service required.
3.
Knowledge of third party payer and managed care insurance requirements preferred.
Full Time FTE:
1.
000000.
Estimated Salary: $20 to $28 per hour based on qualifications.
S.
News & World Report.
With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need.
In 2020, our health care system provided more than 1.
1 million patient encounters.
We also operate neonatal and pediatric units in the hospitals of our regional health care partners.
Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school.
With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us.
Learn more at akronchildrens.
org.
OUR PROMISES To treat every child as we would our own To treat others as they would like to be treated To turn no child away for any reason We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
Full - Time:
40 Hours Per Week 1st Shift:
8am - 4:
30pm Monday - Friday Location:
Akron - Hybrid Applicant must reside in Ohio or Pennsylvania upon offer
Summary:
The Patient Access Service Representative is responsible for all clerical, communications, and data processing activities pertaining to the registering and scheduling of patients for Akron Children's Hospital.
As a team member, you will work to provide the best care and services possible to our clients and respond to client and/or staff issues promptly to ensure issue resolution and customer satisfaction.
Responsibilities:
1.
Provides indirect patient care in the office/clinic setting via inbound and outbound call activity.
2.
Verifies patient demographic and insurance information.
3.
Additional duties include identifying and communicate the need for interpreter services, financial assistance and other patient needs to ensure access to care with maximum throughput and minimal delay.
4.
Performs clerical duties.
Meets the communication needs of the patient/family, office/clinic staff and the medical staff.
5.
Participates in performance improvement activities.
6.
Achieves productivity and quality standards as stipulated by departmental goals.
7.
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
8.
Role may have the opportunity to cross-train in other areas of the Appointment Center, including but not limited to Scheduling.
9.
Maintains a clean and organized work area.
Other information:
Technical Expertise 1.
Basic computer knowledge, medical terminology, excellent interpersonal skills 2.
The ability to work in a high call volume setting required.
3.
Organizational skills, with attention to detail required 4.
Ability to function independently and as a team player in a fast-paced environment required.
5.
Ability to work in MS Office Outlook, Excel, and Word or similar software is required.
Education and Experience 1.
High School diploma or GED required.
2.
Minimum 1 year of experience in patient registration, insurance verification/pre-certification, office, or customer service required.
3.
Knowledge of third party payer and managed care insurance requirements preferred.
Full Time FTE:
1.
000000.
Estimated Salary: $20 to $28 per hour based on qualifications.
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