#5008 - Answering Service Agent
Company Name:
Arca24.com
Salary period: Annual
Additional classifications: Medical/Hospital
Summary:
Answers inbound telephone calls; collect and documents demographic information of callers, and conducts initial screening of patient signs and symptoms, to support operations of the Clinical Communications Center (CCC). Performs general administrative duties as needed.
Formal Education Required:
- High school diploma/GED required.
Experience and Training Required:
- At least one year (1+) performing same or similar responsibilities.
Relevant experience includes: customer service or general office support experience in any industry.
- Knowledge of keyboard with extreme accuracy
Other Skills, Competencies and
Qualifications:
- Maintains composure under difficult situations.
- Work autonomously and in a team oriented environment.
- Demonstrates high degree of organization and attention to detail.
- Applies appropriate rules of grammar, usage, and style when preparing correspondence and documentation.
- Organizes and managse time to accurately complete tasks within designated time frames in fast paced environment.
- Maintains current knowledge of and comply with regulatory and company policies & procedures.
- Maintains confidentiality of patient and business information.
- Flexible: ability to adjust work hours to meet business demands.
Population Specific Competency:
- Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
- Moderate complexity: independent judgment, decision-making, problem solving are made in accordance with demands of task being performed and/or interpreting procedures to appropriately perform responsibilities of the job.
- Ability to communicate basic procedural, educational information verbally and in written form that may include correspondence, reports, descriptions of programs/processes; ability to provide guidance and instruction required to coordinate tasks and/or projects; ability to interface with internal staff, mid-upper management professionals, and general public.
- Moderate analytical skills: gathering, analysing, interpreting data according to standard methods, guides, and procedures (basic accounting, data processing, marketing, technical knowledge required). - Proofreading completed work to find and correct errors. Requires excellent attention to detail.
- Occasional overtime work required during peak business periods. Occasional travel which may require use of personal auto to attend meetings, conferences, workshops, and/or seminars.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Additional classifications: Medical/Hospital
Summary:
Answers inbound telephone calls; collect and documents demographic information of callers, and conducts initial screening of patient signs and symptoms, to support operations of the Clinical Communications Center (CCC). Performs general administrative duties as needed.
Formal Education Required:
- High school diploma/GED required.
Experience and Training Required:
- At least one year (1+) performing same or similar responsibilities.
Relevant experience includes: customer service or general office support experience in any industry.
- Knowledge of keyboard with extreme accuracy
Other Skills, Competencies and
Qualifications:
- Maintains composure under difficult situations.
- Work autonomously and in a team oriented environment.
- Demonstrates high degree of organization and attention to detail.
- Applies appropriate rules of grammar, usage, and style when preparing correspondence and documentation.
- Organizes and managse time to accurately complete tasks within designated time frames in fast paced environment.
- Maintains current knowledge of and comply with regulatory and company policies & procedures.
- Maintains confidentiality of patient and business information.
- Flexible: ability to adjust work hours to meet business demands.
Population Specific Competency:
- Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
- Moderate complexity: independent judgment, decision-making, problem solving are made in accordance with demands of task being performed and/or interpreting procedures to appropriately perform responsibilities of the job.
- Ability to communicate basic procedural, educational information verbally and in written form that may include correspondence, reports, descriptions of programs/processes; ability to provide guidance and instruction required to coordinate tasks and/or projects; ability to interface with internal staff, mid-upper management professionals, and general public.
- Moderate analytical skills: gathering, analysing, interpreting data according to standard methods, guides, and procedures (basic accounting, data processing, marketing, technical knowledge required). - Proofreading completed work to find and correct errors. Requires excellent attention to detail.
- Occasional overtime work required during peak business periods. Occasional travel which may require use of personal auto to attend meetings, conferences, workshops, and/or seminars.Estimated Salary: $20 to $28 per hour based on qualifications.
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